Homepage issue after Australia Upgrade

[sath]

Hi,

After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage?

I have tried the solution mentioned in https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/30... but it is not working accurately.

Please assist.

[jMarshal]

@sath - Traditional Homepages & Dashboards are deprecated in Australia. The classic dashboards are still available, but the default interface is now Platform Analytics.

By default, the ITIL Dashboard is not migrated automatically. However as @Tanushree Maiti mentions, you can use Migration Center to move it Platform Analytics.

However, ITIL users should be able to access the dashboard still using this link (where <instance> is your instance name):

https://<instance>.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashboard%3Deee293f853a930104c90ddeeff7b1246 

Just have them set that as their homepage again, or perhaps set as a favourite if that doesn't work. Hope this helps!

[Nomaan Memon]

Hello - 

Is there any workaround so that ITIL users are able to get back to the homepage that they were using prior to the upgrade to Australia? 

[Santosh95]

Hi,

If you are not migrated to Platform Analytics, raise support ticket to update the below property to false.

com.glide.par.unified_analytics.enabled = false.

With Australia release this property is set to ture and locked with maint role. As soon as this property is disabled, homepage behavior restores to pre-Australia upgrade.

Update below property to avoid any user to accidently migrate the dashboard to Platform analytics

com.glide.par.coreui_single_migration.enabled = false

To disable message for platform analytics on report homepage update/create below property

com.glide.par.coreui.migration_banner.enabled = false

Reactivate all required menu under Report module manually, these menus are deactivated in Australia upgrade.

Also recommend restricting the platform analytics module for admins only in production, until ready for platform analytics.

If this helps you then mark it as helpful and accept as solution.

Thanks,

Santosh

[Jay_B]

I am having this issue as well, and have not found a resolution yet. If anyone knows how a user can make a dashboard their homepage (as the option to set a homepage is gone) would be helpful.

[bryanabhay]

Step-by-step: Setting a home page

A. Enable user self-service (recommended first step)

1. Go to System Properties
2. Set: glide.next_experience.user_selected_landing_page_enabled = true
3. This unlocks the Current Start Page option under Profile icon > Preferences > User experience, letting users pick their own landing page (dashboard, workspace, or custom UI Builder page).