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Personalize Choices Options in Data Visualisations Trend By Feature

SaiRahulGupS
Tera Contributor

2 hours ago

I’m seeing Standard, Gregorian calendar, and Fiscal calendar as aggregation options in the Trend by control when editing Platform Analytics visualizations. Admin users see all three options, but some non‑admin users only see Standard (and the usual weekly/monthly options). I need help identifying why the Gregorian and Fiscal options are hidden for certain users and how to restore them.

SaiRahulGupS_0-1785400864357.pngSaiRahulGupS_1-1785400867604.png

 

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Ankur Bawiskar
Tera Patron

an hour ago

@SaiRahulGupS 

this KB talks about the same, has some ACL config

Non-admin users unable to access calendars for analytics reporting 

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

24m ago

Hi @SaiRahulGupS 

 

Read ACLs on tables below might be blocking non-admin users from accessing the Business calendar in Platform analytics:

  • Business_calendar 
  • Business_calendar_group
  • cmn_schedule
  • m2m_business_calendar_group_business_calendars

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2344222

Or 

missing package pairing . Refer: Pair business calendars with packages 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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