Hourly data with PA?

Jordan Rose1
Kilo Expert

I have data in my SN instance that has an hourly timestamp field. Is there a way to build hourly reports with PA?   I see the smallest time series is by Day.

1 REPLY 1

D van Heusden
ServiceNow Employee
ServiceNow Employee

Hi Jordan,



We don't do daily collections. Instead, if you want to see hourly data, you can set up a breakdown with 24 buckets (1 for every hour) and populate these with the number if incidents (or anything else) based on the time of creation (for new incidents), closure (for closed), etc. The indicator will provide trend information per hour of the day, whereas the data will still be collected on a daily basis.




And as we are talking about trends here, the current intra daily trend is not that interesting as the day has not finished yet. If you'd like to see whats going on today, add a report gauge or a gadget that will show you the current state of affairs.




Hope that helps. Let us know if you need help with creating the bucket group. Kind regards,




David