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Resolved! Using Filters Trend, Time and Text

Good Afternoon I would like to know: 1 - What is a "Trend filter" and what application for it? 2 - What diference between "Relative" and "Between"? and what application for it 3 - What diference between "Is Empty" and "Is String Empty". Thanks Erasmo

Erasmo by Kilo Contributor
  • 3888 Views
  • 5 replies
  • 6 helpfuls

Creating a Metric for AWA Presence

We are using AWA and I need to track the amount of time our agents are Available. In the past I have been doing this by pulling an excel report from the awa_agent_presence_history table and running some calculations. Unfortunately this is not meeting...

JHufford by Mega Guru
  • 1570 Views
  • 4 replies
  • 3 helpfuls

Interactive Filters

First, please note that I am not a developer, but an active user who is trying to self-teach due to low dev support resources.  Appreciate any insights.  Thank you! Question: Is there a way to show all goals and targets and filter that list by portfo...

kerrsol1972 by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

Users are unable to see Dashboards

Hi, Users are unable to see dashboards its showing below issues1)"Cant Display the Dashboard"  2) I tried migrating dashboard from performance analytics to platform analytics  and the reports in the dashboard disappeared . When i check configuration ...

VijayKummamuru_0-1760422533856.png VijayKummamuru_1-1760422684726.png

Limited number of group by fields

In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...

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venori26 by Tera Contributor
  • 595 Views
  • 1 replies
  • 1 helpfuls

Resolved! State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

ThorS by Tera Expert
  • 541 Views
  • 1 replies
  • 0 helpfuls
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