How can I create a Metric for Catalog Task touched by my team?

[Mariana Oliveir]

Hi guys, I need your help here.

I am trying to create a metric for the Self Service Catalog Task created by IT Portal that it was touched by my team.

For Incident I have used:

Table: Incident Metric
Definition is Assignment Group
Contact Type: Self-Service
Value: Service Desk

I need now to create one for our catalog tasks, but everytime that I add the Contact Type the field is blank, even though our catalog tasks have this field populated.

I´ve tried Catalog Request Item Metric, Catalog Request Metric and Catalog Task Metric, none is working.

Any Ideas?

Thanks!

[Sagar Pagar]

Hi,

You can refer this video - Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow

Thanks,
Sagar Pagar