How can I display resolve time in hours and minutes?

[Allison3]

I have created a dashboard that has the KPI - Average incident resolution time by assignment group. On the KPI it displays in house and minutes. But when you drill into it and look at the records it is showing it in seconds. How can I get the list view to show the resolve time in hours and minutes?

[Vignesh21 · Accepted solution]

Hi Allison,

Check this link it helps you translate the seconds to days and minuites.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/time/task/t_DisplayRes...

Regards,

Vignesh

[Allison3]

Thank you! I knew it was an easy fix I just couldn't find where it was

[Nitin_NOW]

You can write a before BR and can put the below piece of line into the script field. 

current.u_resolved=gs.nowDateTime(); //replace u_resolved with your field value.

Please hit correct based in impact of response.

Regards!

[durga21]

thanks that was really helpfull