How Can I pull a report for Agent Availability on AWS Chat

[Sooraj Narayana]

Hello Team,

I want to Pull a Report for the Agent Availability ( Available and Away AUX) on for AWS Chat agents.

I want to know how many hours agents on Available state and Away state in a day.

Please help me with the query which i need to use to pull the report 

[Community Alums · Accepted solution]

Hi @Sooraj Narayana ,

Please refer to this video :

 https://community.servicenow.com/community?id=community_video&sys_id=86128b271bc0b410d01143f6fe4bcb...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Sooraj Narayana]

Thank you for your response. I did go through the above report. It shows when an agent has changed the status. But it doesn't show how many hours agent was in perticular state(Available, away or offline)

[Research]

Hi @Community Alums  
I am looking for similar requirement AWA agent performance daily activities can you guide me i am unable to view the URL posted.

Thanks.

[msowmiya]

Hi Sandeep, I am unable to access this URL. 

I have the similar req, can you please share the path to view it.