When we upgraded to Jakarta, I suddenly lost the ability to see dashboards created by other users. I have PA Admin role but it seems to no longer be valid with Jakarta. Does anyone know what role is needed to see and be able to manage all dashboards?...
Doesn't happen as an admin. I have an end user, added to all of the "pa_" roles and "metric_admin" role. When she pulls up the Spotlight->Incident dashboard, she gets a message on the Spotlight Incident List Report (as well as when clicking into th...
Hello, On Dashboard Real time updates are not working for database views. And i'm querying on incident_sla table. kindly suggest. Regards, Hussain
Hello Experts, We have a requirement to develop a report as required below: Consider a field name as "Services", This is the string field with possible values A,B,C,D. Requirement is to prepare a report by taking Group by with 'Services' field and ...
Working on an instance that is used to provide services to multiple customer. These customers are actually each others competitors, so worst thing we can do is show them information about each other. We've put ACL's and Business rule Queries on all t...
I am creating a report on the Incident table for some custom fields we have added. The problem I'm having is when I group by 'Unauthorized Change Resolution' (a choice type field with 5 possible values including none) they are coming up as empty even...
Hi, How do I create a trend analysis report in Performance Analytics? Is it the same as "Time Series" report with "Show Trending" option selected? Thanks, G Balaji
I wrote a report (a bar chart) that shows all the Incidents and Tasks assigned to technicians in my group. However, if any of them do not presently have an assignment, their name doesn't appear on the report. How can I force the report to show all ...
I am encountering the same problem. The way I set up my indicator source has no filters at the indicator source level rather my filters are specifically set at the indicator level for easier maintenance. Before the clone over the weekend I am not get...
Hi all, I am totally confused about what to choose for Facts table and conditions while creating breakdown source for Case Management. I am trying to create the breakdown source so that I can break down by priority or by state. I followed the materia...
When I try running the Daily Job Collection, I'm getting errors. Specifically this one:Fetched too many rows from indicator source Incidents.Open. Allowed: 50,000 fetched: 420,600The default property setting for "Maximum number of rows that are allow...
I've been working a little with PA and reporting and o have to ask, in what is PA superior over reporting because to me it seems like reporting is far more customizable and can answer more necessities than PA
I'm trying to create a budget view for maintenance on items. Below is an example of the spreadsheet that I currently use to do this. The goal would be to create this: However, it seems I can't create a time-based report given ServiceNow is looking...
Hi, I am trying the fetch the current PA dashboard name in my widget script and feed it to one of the custom tables I have created , so that it can be further used for referencing. But I am not able to get the code for getting the dashboard name ...
Hi, I've created a script include to prompt user for input and used that in report filter "javascript: new GetRequestNumber().getRequest();" but it's not prompting for user input. When I return hard coded value from script include it works fine but ...
