How can we achieve Request fulfillment Rate using SLA Definition and Platform Analytics Indicators

SrinivasM366
Kilo Contributor

with Target 95% and Count of resolved requests based on the delivery time field / total number of requests (For requests without specified resolution time target = 30 days)
How can we achieve Request fulfillment rate using SLA Definition and Platform Analytics Indicators
How many required Automated indicator what are the conditions


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