How do i create a report to show closed requests and resolved incidents by analyst per day\week month etc?

[Simon Downes]

Good morning everyone,

Hoping someone can help with what i assume is a simple report. We have a service desk where we want to produce a regular report (day\week\month etc) and show how many tickets they have closed or resolved. We work on incidents which get resolved and requests which get closed and just need to get the stat per person so i can present it on a dashboard. 

We can get the stats separately for incidents and request but i can not figure out how to get a combined figure. 

Any help (with screen shots) would be perfect.

Thanks in advance

Simon

[AbdulAzeez]

Try to pull a report on Task table and in the filter condition use condition as Task type is one of Incident , sc_request AND state is one of closed or resolved. (If you want to display your assigned tickets in the dashboard you can also add condition assigned to is dynamic me)

then you will get the combine count on incident & request in a single report

Mark helpful / Correct based on the impact

Abdul Azeez