How do I embed uptime in a Performance Analytics dashboard?

[allardt]

Hi folks,

I'm trying to display the uptime of our service for our customers in a Performance Analytics dashboard. I thought this would be relatively simple, but little did I know. Is there anybody who knows wether this is possible and if so, how to do it?

The idea is to report on uptime each month, compared to previous months. The dashboard I've set up has new data loaded in every month. I'd like to display the uptime as a percentage in a Widget, which changes according to the Company that is selected using the filter at the top of the dashboard. The percentage I'm trying to display is based on the "Total availability %" (absolute_availability) in the Service Availability table.

Selecting the "Total availability %"-field in a simple indicator doesn't do the trick. A historic job set to retrieve only the Monthly Service Offerings of the past 12 months, results in only 13 inserts. Opening the scorecard for the indicator; it gives a 100% all the time, which (unfortunately) is not correct.

Now I think the way to go is using a script, but I have little experience in this. I simply have no clue how to set up the right script. Hopefully someone can help me!

Thanks in advance,

Allard

[Shawn34]

Lets see if I follow correctly:

Created automated indicator against the outage table. In my request it was asked that it be based on CI instead of services. Our Services are not ready, we a have an new CMDB engagement in the works.  It was requested that we capture something at a basic level. My breakdown mapping should it be based on CI or duration? 

What would