how do i find a list of what incidents breached on a certain date?

[RBlor]

Hi! i just realized that over the US holiday weekend, a bunch of my incidents breached sla because the US holiday list expired. Is there a easy way to get a list of what breached so i can repair the SLAs?

[sachin_namjoshi]

You can report on incident_sla table and report on breach time column.

Regards,

Sachin

[RBlor]

any way to repair on list view from incident_sla? i dont see a way to repair

[sachin_namjoshi · Accepted solution]

If you want to repair SLA from list view, you can to task_sla in list view and use OOB UI action "Repair SLA" like below

Regards,

Sachin

[RBlor]

perfect that was exactly what i was looking for. Thank you so much this was super helpful!