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How to bring approval record fields and RITM variable on list view of a report.

ArshjotS
Tera Contributor

I want to create a report where I want to have the RITM record fields, RITM variables values and the approval record fields on the list view of the the report. 

I know we can create a database view to join the approval table and RITM table. But I am encountering the problem that I am not able to pull in the variables on the list view. The variable object is not available to be selected when using the database view.

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @ArshjotS 

 

It seems whatever database view you have created that is malformed ,thats why you were not getting correct result.

 

1)Refer : Showing RITM variable, in the list view of a report that is referencing sysapproval_approver table 

TableOrderVariable prefixWhere clause
sc_item_option_mtom100mtom 
sc_item_option200opop_sys_id=mtom_sc_item_option
sc_req_item300ritmritm_sys_id=mtom_request_item
sysapproval_approver400appapp_document_id=ritm_sys_id

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Catalog variables are an important part of ServiceNow, which allows catalog items to store their information. This report will provide an overview of all variable values based on the Catalog Item. -----------------------------------------------------------------------------------------------------