How to calculate percentage of problems associated to cases in performance analytics

[rc26]

Hi all,

I am working on a requirement to calculate the percentage of problems associated with cases, grouped by business application, using Performance Analytics to create report in ServiceNow. The goal is to display this information in a table with one column for business applications and another for the percentage of problems linked to cases.

Within the case table we have business application and problems attached.

[AndersBGS]

Hi @rc26 ,

Based on your requirement where do you experience issues? What is your knowledge level according to performance analytics?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders