Hi @Patrick Cavanau ,
No, performance analytics is not the best solution for your query in my opinion. Instead you need to verify what you actually would like to see and the narrow in your condition on the report you're creating. E.g. if there is several SLAs is attached for the same incident:
Ensure grouping by number
And condition "has breached is true":
This will give the result:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
Thank you for the response @AndersBGS. We are grouping by has breached in the incident SLA table and they want it to show only each incident once. This is where we are running into an issue, as this could show each incident multiple times. I am not sure if there is a way to filter it to only show each incident once if the incident has breached any of its SLAs
This helped a lot thank you. The last issue we are running into is that it still counts the incident twice if one of the incidents has breached and one has not. As an example, in august there were 35 incidents. This chart shows that there were 35 that did not breach SLA and 1 that did, totaling to 36. The reason for this was one incident has an SLA that breached and one SLA that did not, so it was counted two times. Is there any way to fix this using filtering? Thank you
