How to Create an api for the multiple attachment

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rohit_hatkar1
Tera Expert

3 weeks ago

Hello Experts,

I need an api from the ServiceNow to add the multiple attachments to the incident record

I checked in the Api explorer but no luck.

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Ankur Bawiskar
Tera Patron

3 weeks ago

@rohit_hatkar1 

ServiceNow OOTB Attachment API doesn't support multiple files

You can create Scripted REST API and ask 3rd party to send array of JSON object and then handle it using customization.

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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rohit_hatkar1
Tera Expert
In response to Ankur Bawiskar

3 weeks ago

Hi  @Ankur Bawiskar ,

Thank you for the response. I am trying to create the attachment using the AttachmentCreator in the ecc queu. Using the below code create an attachment but the problem is for docs and excel it is not working. 

 

var parentTable = '<table_name>';
var parentRecord = '<table_sys_id>';

var ecc = new GlideRecord('ecc_queue');
ecc.agent = 'AttachmentCreator';
ecc.topic = 'AttachmentCreator';
ecc.source = parentTable + ':' + parentRecord;
ecc.name = '<file_name>:<mime_type>';
ecc.payload = '<base_64_encoded_file_content>';
ecc.insert();

  

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Ankur Bawiskar
Tera Patron
In response to rohit_hatkar1

3 weeks ago

@rohit_hatkar1 

In my PDI

for docx I could see it's -> application/vnd.openxmlformats-officedocument.wordprocessingml.document

for excel (xlsx) I could see it's -> application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @rohit_hatkar1 

 

MIME type for 

docx-> application/vnd.openxmlformats-officedocument.wordprocessingml.document

doc (Word 97-2003)-> application/msword

xlsx-> application/vnd.openxmlformats-officedocument.spreadsheetml.sheet OR application/xlsx

xls (Excel 97-2003)->application/vnd.ms-excel

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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