How to differentiate the records present in kb_use table
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‎12-04-2024 04:00 AM
How to differentiate the records present in kb_use table i.e to find out the source like from which source it has been viewed. for example if a user viewed a KB article from portal search and another user viewed a KB article from virtual agent search means how to differentiate it from which source which kb article were viewed and used and need to create a report for this
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‎12-04-2024 04:19 AM
kb_use doesn't really store that and not 100% if anywhere else does.
HOWEVER, it does store a session ID, which gets reported up into User Experience Analytics... so that's where I'd pour some research
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‎12-04-2024 05:07 AM
if this kb_use table doesn't help me to differentiate the articles from the search source means, is there any other way ?
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‎12-04-2024 02:19 PM
User Experience Analytics is where I would investigate.