How to enable KPI

Gthomas1221
Tera Contributor

6 hours ago

is there a specific setting or access level to enable KPI, see attached screenshot

image.png

 

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Tanushree Maiti
Giga Patron

2 hours ago

Hi @Gthomas1221 

 

To enable and view KPIs in ServiceNow's Platform Analytics, you must have the Performance Analytics (PA) plugin activated and possess specific access levels. The primary roles required for managing or contributing to KPIs are pa_admin, pa_power_user, or pa_contributor

 

Each ITSM process has a content pack which is a collection of predefined dashboards, visualizations, indicators (KPI). There are 

  • Performance Analytics - Content Pack - Change Management, 
  • Performance Analytics - Content Pack - Problem Management, 
  • Performance Analytics - Content Pack - Incident SLA Management, etc.

 

It is distributed by plugins, and it is possible to install as a package.

 

Next You follow the step from here: https://dev.to/mkrcma/servicenow-activating-performance-analytics-itsm-dashboards-3bif

 

Refer: Configure KPI and metrics preferences 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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