How to get survey results with each response as 1 row and answer to each question as columns?

JC S_
Mega Guru

We need to extract the results of one of our surveys. Each response should be on a row with answers to questions as columns. You can easily extract in this format for Google Forms and Microsoft Forms which actually makes more sense since you will have a lot of questions and a lot of responses.

Our issue is if we get for example 5000 responses and we have 10 questions, the number of rows when you want to extract the raw survey result data gets extremely large. Because of this problem, we now need to manually change the rows limit when extracting or extract result per question and manually rebuild them on a spreadsheet to get the expected output.

Expected output:

find_real_file.png

ServiceNow output:

find_real_file.png

Number of rows if you have 10 questions and 5000 survey respondents:

10 rows per respondent * 5000 respondents = 50,000 rows (THIS IS THE PROBLEM)

Take note that this is just  for a 10 question survey.

8 REPLIES 8

Tracy Davis
Giga Guru

We have 5 questions, but one of them is for 'overall satisfaction'. I report based on this response. If it's low then managers can drill into the survey and see all the questions.

We also have a comment section which I strip out and report on separately.

That solution is addressing a very specific scenario which does not match ours unfortunately. We need the raw data so we can analyze it further, we just need a way to extract it from the system.

Amanda12
Kilo Contributor

Hello - Is there any update or resolution for this/workaround?

Hi Amanda - unfortunately after 2 years since I initially posted this, ServiceNow has still not yet supported it out of the box.

I created an idea post on the ServiceNow Idea Portal here. It would be best if you can vote it up and provide a comment on the business value this functionality will bring so ServiceNow can prioritize its development.

I am already in discussions with our account manager from ServiceNow as well to help bring visibility of this requirement to the Survey Product Team inside ServiceNow.