How to get the Backlog Trend weekly,monthly and daily in performance analytics?

Koyel Guha
Tera Contributor

‎12-01-2017 01:38 AM

Hello ,

Can anyone suggest what should be the relative start and end for the JOBs for backlog Weekly, Monthly and Daily.

I have already created indicators for the same but getting same scores in all.

Kindly help.

Thank You.

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Michael Fry1
Kilo Patron

‎12-01-2017 05:00 AM

Out of the box there is a scorecard named Incident backlog growth. You can use the filter on the right to change from Daily, to Weekly, Monthly, etc



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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎12-05-2017 08:36 AM

It sounds like you indicator sources aren't time boxed.   Make sure you indicator query matches the frequency.   For instance, the monthly would need to have opened before next month and closed after this month or not closed.   The weekly would need to have opened before next week and closed after this week or not closed.


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