Hi everyone,I'm facing a visibility issue regarding the OOTB Customer Service Manager dashboard in Platform Analytics for our B2B external contacts (Account Admins/Contacts).Primary Contact of account should be able to see the OOTB Customer Service M...
We are currently working on restricting/arresting the manual creation of groups in our ServiceNow instance.During the analysis, we identified that there are 3 roles which allow users to manually create groups. However, we found that these roles are:I...
Hi All,I am facing an issue with Performance Analytics (PA) drilldown behavior between classic dashboards and workspace dashboards.Scenario:I have created a PA indicator and added it to a classic dashboard report.When I click on the score (number), i...
I need to change the default dashboard for another dashboard created by me in the project tab "analytics". I mean, I want to see my custom dashboard when I open any project any suggestion?
When defining columns for widgets for any visualization types, the columns I am defining are not the ones, the others are not seeing that have been added.Is there a place to define the columns so they stay the same for all downstream consumers? When ...
Platform Analytics Dashboard Indicator scorecard data visualizations score data missing however in the respective indicators has data for few previous months.Metrics configuration of Data visualization set to custom interval period 12 , step 1.
I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?
In Dev1 Platform analytics dashboard, For the Data visualization configuration , While filling Data table cmdb query not found in List-Simple Data visualization where as for Score & Column it’s found , why for List-Simple cmdb qery not found in data...
Hello @all I have a created a dashboard however as per the recent updates I have received is instead of counts in data visualization chart we need is the percentage to be reflected. please guide me step by step do update it
Hi friends I do have a weird case with one user. If this user opens the report, it looks like this: If the same report is placed in a dashboard, this user sees the report different With other users that I've tried, it looked normal. I thought t...
Our stakeholders would like to create a PowerBI report that shows how many users visit a specific topic page on myPortal. I have access to this data in User Experience Analytics but in order to create the report in PowerBI, the Performance & Analytic...
Is there a way to edit the Display to show the full value instead of the abbreaviated value 500.00K.
HI Team, We need to show the Data Table in the Bar chart Table. Refer the attached Images. Expected Report to show the Data in Table below the Bar or Column chart.
We have cancel the request which is waiting for approval more than 5 months in production, as a clean up activity we are doing, can we approach manually or we can do it in code the data is around 5k showing
What is the last date for CAD examination . My organization state that I need to complete certification by April 30 is the last date . If any one knew more about this please let me know.
