Greetings,We have an internal customer who is currently using an Excel spreadsheet (please see attached) as a means to calculate a "custom" SLA. With reference to the spreadsheet column = Total Outage is already an Incident Table field. Columns for T...
Hello there, I am struggling a bit trying to adopt the new unified Platform Analytics visualizations when it comes to the service portal. We have a large number of internal end-users that would like to see reporting on the number of tickets submitted...
I have created a dashboard in Platform Analytics. I have 2 visualizations based on data in a custom table. The table has a "Requested for" field which pulls data from the sys_user table. I have created a multiple select filter on the dashboard based ...
How can we create a list report where if the user clicks a link to open the underlying record that the record opens in agent workspace instead of the platform? Thanks!
Is there a way to create a trend report that will show how many active tasks an assignment group has per week? We want this report to show capacity and visualize which teams are struggling to complete the tasks that are assigned to them and where ad...
Hi Team, I wanted to calculated "%SLA not breached" in a month.For this i have created a Indicator Source: SCTASK.SLA.COMPLETED Then i have created two automated indicators:1. All not breached SLAs2. ALL SLAs Under the above automated indicator i h...
I am trying to create a "List - Simple" visual connected to the "global_tech_debt_request" table. Screenshot shows no issue creating card or pivot table. Why is this table unable to be found within this visual?
Hi community, I was wondering if content analytics feature is free or paid?From what I have looked in, seems like content analytics - basic dashboard is free but content analytics dashboard is a paid feature?
I am being asked to create a chart that shows a correlation between reassignment count and MTTR. How would I create something like this?
Hi all,I am working on Geneva with PA and have received the following requirement from the client: They want to compare the total number of incidents created this year to date, compared to the same date of last year year to date. So this would mean t...
Hello Community,I am working on a requirement where I need to schedule a dashboard to be sent via email on a daily basis. I’m aware that individual reports can be scheduled using the Scheduled Report Email functionality, but I’m not sure if there’s a...
Hi,If i am part of a support group ABC and I want to find out how many tickets from our queue were re-assigned or routed to other queues.Initial assignment group is ABC queue and re-assignment groups could be any queue.How to achieve this using repor...
Hello, I have been trying to make an SLA report within Platform Analytics where I can see the amount of breached and non breached tickets displayed within a time series line graph. I have managed to create the report but I can't seem to find a way ...
Platform Analytics is a comprehensive analytics solution introduced by ServiceNow in the Tokyo release, designed to centralize performance analytics, user experience analytics, and reporting in one location.Migrate Dashboard:To migrate dashboads to n...
