Our instance got upgraded to Zurich from Xanadu recently and dashboard owners are seeing the button to Switch to Next Experience though when they are trying some of the reports are not working. Hence, we need to hide the option and entire message dis...
I have updated our data visualization plugin to 28.4.1 and we are on patch 6 hotfix 2. We are trying to export a pivot visualization and the only options are still PDF, JPEG, PNG, etc. There is no change or option for excel or csv. When trying to d...
We are in Zurich release, and want to utilize user country as a policy detection instead of IP Address.Want to configure User Country as an advanced filter, so that I can view portal activity based on the employee’s country (not the IP address).Under...
Is it possible to build a Live Agent dashboard with these metrics just foR HR Volume of chatsNumber of unique usersAverage wait timeAverage chat durationTime-out before agent assigned?Average chat time (idle) until time-out?Region of employee using L...
Hi, I want to build a dashboard that shows how long incidents have been assigned to two specific groups. The incidents should be categorized by how many days they’ve been with the group—for example: 0–5 days, 6–15 days, and more than 15 days. I also ...
Hi, I need to check a field's usage in all reports' filter in a instance. I know that for legacy report, I could try searching the report table, but if the field is being used in platform analytics' data source, any where I could check the informatio...
I would like to pull a report showing everyone on a weekly basis of who is on-call.This would be used for disaster recovery, and who on each team to reach out to. I attempted to look through reports and tables, but I couldn't find anything conclusiv...
When our agents work in the Core Ui, the pop-up "conntection restored" appears again and again. As an agent, I am not interested in the connection being restored and this pop-up only prevents me from working. Where can this be deactivated, or what co...
After the Zurich upgrade, pivot table and other reports were moved to Platform Analytics, so I am unable to export pivot table reports from the new data visualization. I tried exporting the legacy pivot table report (sys_user), and although the expor...
I am trying above report to be implemented in serviceNow. how breakdowns should be created?i have created two breakdowns one for priority another for aging range. but i am unable to add both breakdowns in the widget. so any one please help me...
Hi Everyone, I would really appreciate your help with this. In my PDI instance, Platform Analytics allows me to see all child tables under the Task table and dot-walk to them while adding columns in a report. However, in my dev instance, none of the ...
Need OOTB dashboard list for ITSM, SPM and ast_contract records
Hi everyone,I have a question regarding Performance Analytics time series behavior, specifically around Year‑to‑Date (YTD) calculations.From what I’m observing, YTD indicators/widgets appear to calculate values within the current calendar year only, ...
I am building a report and need help to include columns to show the sum or count from a different table. For example, I have table-1 that lists all the students and the tutor class they are enrolled in. Table-2 tracks all the time spent in tutor cla...
Data table in a chart always show below, can we adjust the position of this data table to be showed right, left, above the chart instead of showing below ?