How to make dashboard visible for snc_external users. I want to make dashboard visible on CSM portal with dynamic filter.

Mrunal Nagarkar
Tera Contributor

‎08-17-2022 11:41 AM

I am using HTML widget on CSM portal to show dashboard and using provided link to show dashboard.

<iframe style="overflow: hidden; height: 1000px; width: 100%;" src="URLFromStep2Here" width="100%" height="100%" frameborder="0"></iframe>

Dashboard is visible for ITIL users but snc_external users  throwing security constraint error.

"Security constraints prevent access to requested page"

I have given following access to snc_external(ACL)

1. Read access for table on which dashboard is created

 

If this is not right approach to show dashboard on for snc_external users. please suggest another way to show dashboard on CSM portal

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Yousaf
Giga Sage

‎08-17-2022 11:46 AM

Hi,

Publishing could be the reason here. Did you publish the reports.


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Stefan Lowrie
ServiceNow Employee
ServiceNow Employee

‎04-10-2024 03:16 PM

Did you ever get an answer to this?  I'm trying to solve this exact use case now.  I found how to make reports visible on the CSM portal with ACLs, but I have not found how to make this HTML widget load for an external user.

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