Hi Everyone,
I'm having some trouble with a map report I created and am looking for assistance. I want to look at the total of open tickets per US State and thought a map report might be a better representation than a table. My company is currently on the London platform.
I am using the Incident table and have the condition "State not one of resolved, closed." I have created a new map source called "Incidents Open by State" and map to the affected user location fields, using the OOTB source "Incident open by location" as a blueprint. The report runs, but the output is not what I would have expected, even with the style options I have selected. Here is what I see by default when I run the report:
If I zoom in and pan the report to come into view I am left with this:
I can keep zooming in, but it will only show me one city. For example:
Finally, this is what I have set under style options:
I would have thought that all of the states would be shaded from white to blue, based on their total volume. I thought by default it would be an image of the US map that fits the screen/window size. In addition, when zooming in I would see more than one city, unless that is a function of a drilldown I would need to create?
If anyone could help me have a better understanding of how these map reports work I'd really appreciate it.
