Hello everyone!
I would like to create an Incident SLA Report in platform analytics, but I found a problem because IT supports are requestioned review the number because their SLA is 95 % but for other reason the report shows as 70 %.
So, I have investigated that this IT Supports have been receiving breached ticket from other support teams, then these Breached tickets are impacting their numbers.
My question is, how can create a good report where I can remove the Ticket received breached and add the ticket sent it breached to other teams?
Thank you very much for your help.
