How to report on most-used Platform Analytics Workspace dashboards?

[kemiller]

I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards.

I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboards. I want to build the same type of usage report for Platform Analytics Workspace, but I haven’t identified a comparable table or event source that captures dashboard visits in PA Workspace.

Is there a supported method, table, or event log that tracks user access to PAW dashboards? If so, what’s the correct way to build an indicator or report to show the top 10 most visited PAW dashboards?

Any guidance or pointers to documentation are appreciated.

[AndersBGS]

Hi @kemiller ,

What do you mean by platform analytics workspace? platform analytics dashboards is the once that is shown in workspaces. Have you looked into the OOTB dashboard library to see if you can utilize this: now/platform-analytics-workspace/dashboard-library?

[Mark Becker]

The library doesn't show who viewed the dashboards and how many times and when. We're looking for something similar to what is asked here. Just a table that houses Who, What Dashboard, When for views of dashboards. I've read that it was something that was coming. We set up a script to run daily for the legacy dashboards that works today. If you know of something that exists today to answer the simple question of 'Who looked at this dashboard yesterday?' I'd love to know it. Thanks!

[KB]

Mark, I support this endeavor as well since am in need of table listings from OOB visualizations that are customized and workspaces elements.

[Mark Becker]

I got a better answer in this thread here: Re: Track usage of Platform Analytics dashboard - Page 2 - ServiceNow Community

It's still not perfect as user is hashed in UX Analytics and dashboard is a sys id but I was able to export data from the last week and find the top 5 most used dashboard sys ids and manually plug them into the url to view them. It's horrible at this point but at least it's something. If there was a table to report off of that had this data it would be perfect. It has the when just needs hashed id unhashed and connected to User table and sys id of dashboard to be name of dashboard linked to the details of the dashboard. Anyway it's at least something!