Hello, you can do this by adding some logic into the MetricInstance Script Include. You will need your Admin to help you with this, but this is what you could do.
In the Filter Navigator, select Script Includes under Metrics
Once there, find and select MetricInstance
In this Script section, you will want to add some lines of code. In this section of code:
You will want to add in what I have in lines 27-30
Then you will also want to add a few more lines of code in this section:
You will want to add lines 42-45
Once you have done this select Update, in the top right-hand corner.
Next, you will want to go to Database Views in your Filter Navigator (admin required)
Search for incident_metric and then select it:
Under Related links, click to Try It
Once the results are loaded, click on the Update Personalized List icon:
Here we want to add in the additional columns that will give us the information we are looking for.
Find and move over to Selected, these three columns:
Click OK
If we sort the results on the Updated column, we can see the order in which the Assignment Group changed:
Notice in my test Incident:
1. It was originally set to Networking Operations when the Incident was created.
2. Admin changed it to Database
3. Thomas Davis changed it to Analytics
4. Charles Taylor changed it to HR Systems Support
5. Shaun Tait changed it to IT Securities
6. It is currently still at IT Securities.
This information (Updated by and Updated) will be captured with any change to the Incident, so this will be captured with other changes, like State, Priority, etc.
Next, you will want to create a report to see this information.
In the Filter Navigator go to Reports > Create New
On the Data tab, you will want to set the information to: (Name, your choice)
Type, select List, under Other
You shouldn't need to change anything under Configure or Style, but that may be up to you.
Click Run
Notice in the results, I see the same thing that was in the Database View
This should give you want you are looking for.
Hope this helps,
