How to revert NextExperience Dashboards and Reports on ServiceNow Australia?

[vnandini2]

Hello everyone,

Is it possible to revert a Platform Analytics dashboard/reports (from ServiceNow Australia) to a previous version?

If so, where do we find the option to do so?

I have checked the audit history of these dashboards and reports in par_dashboard and par_visualization tables and there is no explicit option to perform this operation.

[vnandini2]

Hi @Ankur Bawiskar ,

We wish to revert any recent changes made to the dashboard or it's widgets

Apologies, I do not have any screenshots with me at the moment

[Dr Atul - LNG]

any screenshot for referece?

[vnandini2]

Hi @Dr Atul - LNG ,
I only have the dashboard link with me and I am afraid I cannot paste any screenshots or share the link on this forum, due to security constraints. 

However, an user came forward to our team saying that they have not added certain tabs over the last 2 weeks, nor modified any of their reports. But it looked different when they cam back online after the weekend. Their only request is to revert the version back to how it was that Friday and it's quicker than manual work.

I checked the audit history of the dashboard and did notice some edits made to the canvas and tab. But there is no useful information on the exact changes made so we can reconfigure the reports.

[Dr Atul - LNG]

Hi @vnandini2 

In this case tough to find out the route cause, better log a now support case