How to set Dashboard as Default for a particular Assignment Group

[shaik_irfan]

Hello,

We have a Assignment Group named IT Service Desk  for all the users in this group should be default with Dashboard and remainng users this should be default with Homepage.

[Allen Andreas]

Hi,

Please see this documentation: https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/dashboards/ta...

Or go to sys_user_preference.list and change it that way as well.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[SaiRaviKiran Ak]

Hi,

Refer the below link to set the default homepage as dashboard for specific group members:

https://community.servicenow.com/community?id=community_question&sys_id=8a315fe9dbdcdbc01dcaf3231f96...

thanks,

Ravi

[Charlotte]

Hi 

I have the same question!

Both URL's are no longer working 😞

Do you know how it's done?

For example:

role wsd -> default dashboard WSD

role hr -> default dashboard HR

role itil -> default dashboard ITIL

Kind regards,

Charlotte

[Allen Andreas]

Hi,

There is no out of box support for this, but you can accomplish it by creating an on after insert business rule for the sys_user_has_role table with the condition being role = x (so one per each use case) and then use a script (GlideRecord) to set their user preference (sys_user_preference table) and update or insert with details such as:

• name = my_home_navigation_page
• user = current user
• value = address to dashboard, such as $pa_dashboard.do for example

You'd also want to perhaps query all current users with that role and set their homepages as well, but then you need to ask yourself what do you do if a user has multiple roles in your use case scenarios?

In any case, the above that I mentioned would get you rolling in the right directly.