ITIL License count

[Imran Shad]

Hello,

Is there an easy way to extract the report on all users having ITIL license without any duplicates.

Thank you.

[Community Alums]

Hi @Imran Shad ,

As an admin, you can go to the Subscription Overview page to view allocations.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=%2Fhome.do%3Fsysparm_view%3Dsubscription_allocation

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Imran Shad]

Hi Sandeep,

I can only be able to view the count and not the details to see who are over allocated. Is there a way I can get a report?

[Maik Skoddow · Accepted solution]

Hi @Imran Shad 

basically such a report is quite easy as you only have a look into the respective user group which is assigned to the itil role.

To understand this I have attached an article which explains how you should organize your user groups to match the subscription management requirements.

Kind regards
Maik

[Community Alums]

Within the Subscription Management application, click on Subscription User Sets.  Then open the IT Fulfillers record.  This will list at the bottom all users considered to have an IT Fulfillers license.