Identifying the previous assignment group of a given Case

[Deshan1]

Hi Guys,

Do you guys know whether it is possible to identify the previous assignment group of a given Case?

Does any table in the SNOW DB capture the immediate predecessor assignment group of a given Case?

Your help and support is much appreciated.

Thank you,
Kind Regards,
Deshan

[Anurag Tripathi]

HI,

The business rules have Previous object, which is similar to current but holds the just previous info of the object. 

See if this helps you.

-Anurag

[Ankur Bawiskar]

@Deshan 

where is this required?

In business rule you can always get the previous assignment group using

previous.assignment_group;

Regards
Ankur

[Deshan1]

Is this possible in a reporting level? Without scripting?

[Ankur Bawiskar]

@Deshan 

In that case you will have to use metric definition and get the previous values

Regards
Ankur