Inbound email is not working in pdi

[ajay purohit2]

not able to send emails through pdi

[Runjay Patel]

Hi @ajay purohit2 ,

Yes it won’t work because smtp details not present by default now. In order to make this work you need to add the smtp details.

Please accept the solution if it helped.

[Runjay Patel]

Hi @ajay purohit2 ,

Yes it won’t work because smtp details not present by default now. In order to make this work you need to add the smtp details.

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[Uncle Rob]

I don't think it works (for inbound) even if you turn this on.

[Uncle Rob]

ServiceNow turned off mail processing on PDIs a few years back.  
Understandable since they have many many times more PDIs than actual customer instances now.

The way I simulate it is by taking one of the sys_email records already in the system, modifying it, and reprocessing.  Then previewing the output.