Incident Count Last Year vs this year report or any other ways

Suresh1
Tera Guru

Hi Team,

I have a below requirement in which i need to show the report in the following format.

I need to show the incident count for last year month vs this year month as below. Please let me know what i need to do to achieve this.

 

find_real_file.png

Thanks in Advance!!

Regards,
Suresh

1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

I believe you want a time series with a previous period option.  

1) Select time series on the widget

2) Check "Previous period chart"

3) Select the range and number of periods

4) Set the time series if applicable (in this case, I have a daily indicator but I want to show the month comparison year over year)

find_real_file.png

View solution in original post

17 REPLIES 17

Hi Adam,

 

Looks like am missing some thing , Hence i am attaching all the snapshots which i have so far.

Widget:

find_real_file.png

 

Indicator:

find_real_file.png

 

 

Job:

find_real_file.png

 

Indicator Source:

find_real_file.png

 

Thanks for looking into this.

 

Thank You,

Suresh

Adam Stout
ServiceNow Employee
ServiceNow Employee

Everything looks good going forward but not for historical data.  You need (or may have) a historic collection for this indicator.  If you run this, it will overwrite the existing data so I would define it to start where your data stops (sometime between January and February of this year).  If this was all recently collected, you can collect up through yesterday.  

 

Define a job that collects based on fixed (not relative dates) from 2016-01-01 through 2018-02-01.  Run that and you should be all set.

Hi,

Thanks for the help!!

Historical data is appearing fine when we click on detailed score card, but the graph doesn't show the required data i.e Last Year Month, This Year Month Side by side in the dashboard Like Below:

find_real_file.png

RightNow, it shows all the months over 2017 and 2018 but the data should show like above  Last Yr Month, This Yr Month Side by side.

 

Thank You,
Suresh

 

Adam Stout
ServiceNow Employee
ServiceNow Employee

In the detailed scorecard, you included a screenshot of above, you have "All" selected but it only shows data back to January 2018.  Are you sure you have data?  Can you show the chart that shows the data going back a year or two?  Better yet, on the detailed scorecard use the time series by month sum + and show the scores.  Let's confirm there are values greater than zero.

Hi Adam,

 

It is actually working its just the data is very less like 6 records, I couldn't figure our properly. Thank you for the help.

 

find_real_file.png

 

Regards,
Suresh