Incident Report based on comment made by respective assignment group

[Renu9]

How to create a report based on some team(Incidentmanagement group)  commented on an incident in the entire lifecycle of the incident until resolution with the comment text.

Need to list out all incidents where for there is any comment made by the Incidentmanagement group

How to generate it.?

[manu7867]

Hi Renu,

please try this

filter to create new report i think it may helps you

All > Active = true>Assignment group = Incidentmanagement group>Resolution notes is anything

[NIkhil Chaurasi]

Here you can group by the comments field and set assignment group in filter conditions.

[ChandraSekharD]

I am not able to find the "Comments" field in the filter.

[ChandraSekharD]

I dont find this Comments field when I tried selecting values in the filter of the report. really appreciate if any one help.