Incident SLA table

[christiancardos]

Hello team,

I have the following problem:

In the SN instance   I have   a itil user that made a report using incident SLA table, but appear security restriction.

Any idea what is going on?

regards

[SanjivMeher]

incident_sla is a database view. You will need to give ITIL access to this table.

Create a Read ACL for this table for ITIL users

[darlawolf]

Database Views are not real tables stored in the Tables list. Check each table's ACL to ensure the out of the box ACLs for itil has not been modified.

Reference: Database Views - ServiceNow Wiki

[shloke04 · Accepted solution]

Hi,

You need to create an Read Access ACL on the Table level. Please refer the screenshot below for reference:

This is working on my personal instance. Kindly test from your end too.

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[christiancardos]

Thank you Shloke.