Incident Table- Made SLA Column

[SiddhantT]

Hi All, 

In my report from service now for table 'Incident', Made SLA column is appearing as 'True' for all the INC's. 

Is it safe to assume that the SLA has been 'Met' as Made SLA is having value 'True' ?

[Arpan Baishya]

Hi @SiddhantT,

Made SLA is a legacy field and has no relevance to the current SLA functionality.

Check out these articles to know more.

Understanding SLA Schedules and Durations 

What is the purpose of the "SLA Due", "Made SLA" and "Escalation" fields on the Task record? 

If you're trying to display the list/count of Incident records that have a Task SLA record set to Complete and haven't breached, then you would need to set the filter conditions accordingly for the fields 'Stage' and 'Has breached'. And you have to run this query on the Task SLA table. 

Hope this helped you.