For some of our groups, we have a round-robin incident assignment where whenever an incident is created or updated in some assignment groups, it will automatically fill in the assigned to field. That is all fine.
The incident metric called "Assigned to Duration" however, not all the time, but some of the time, is creating on these incidents with assigned to as <empty>, which I DO want, but its still active from the original insertion even though it was assigned to someone at insertion... these metrics are sitting around and coming into my report for "unassigned for more than 24 hours" even though they ARE assigned and were assigned on creation.
Any clever ways I can edit this so it does not leave these active and still running even though there is someone already in the assigned to field and these metrics can't seem to tell that?
