incident task validation failing after completing all steps

[HEMASUNDARAR]

Hi everyone,

I’m working on a ServiceNow task related to Incident Management, and I’ve followed all the steps, but the validation is still failing.

Here’s what I have done:

• Navigated to Incident > All
• Applied filter:

- State is not Closed
- Assignment Group is not empty
- Assigned to is not empty

• Ran the filter
• Sorted by Priority so that 1 - Critical incidents appear at the top
• Used List Editor to update 19 records (all 1 - Critical) to State = In Progress
• Removed "Opened" and "Updated by" columns
• Updated INC0000055 → Category = Software

Despite completing all these steps, the task is still not passing validation.

Could someone please help identify what I might be missing?

I’ve attached a screenshot for reference.

Thanks in advance!

[Naveen20]

You updated 19 records, but the task expects exactly 10. That's almost certainly why it's failing.

To fix this, reset the task (or revert the extra changes) and use the List Editor to update the State field on only 10 of the Priority 1-Critical incidents. Make sure you're using the List Editor specifically (right-click the column header → select "List Editor") rather than inline editing individual cells, as the validator checks for that method.