incident task validation failing after completing all steps

[HEMASUNDARAR]

Hi everyone,

I’m working on a ServiceNow task related to Incident Management, and I’ve followed all the steps, but the validation is still failing.

Here’s what I have done:

• Navigated to Incident > All
• Applied filter:

- State is not Closed
- Assignment Group is not empty
- Assigned to is not empty

• Ran the filter
• Sorted by Priority so that 1 - Critical incidents appear at the top
• Used List Editor to update 19 records (all 1 - Critical) to State = In Progress
• Removed "Opened" and "Updated by" columns
• Updated INC0000055 → Category = Software

Despite completing all these steps, the task is still not passing validation.

Could someone please help identify what I might be missing?

I’ve attached a screenshot for reference.

Thanks in advance!