Is it possible to call external API with Virtual Agent

[Ivan Delchev]

Hello,

Is it possible to use, for example XMLHttpRequest API and GET, to retrieve information from external API and show it as VA response.

Thank you!

[Jeff Currier]

While I have not seen an example of this, it should be possible as you can use scripts with VA.

[Mark Roethof · Accepted solution]

Hi there,

Sure this is possible.

I did a real quick test, 10 minutes, gave me already Incident details from an other instance.

Just added a Script Action Utility with below code. Most of it just generated thru the API Explorer within ServiceNow.

(function execute() {
   
    var request = new sn_ws.RESTMessageV2();
    request.setEndpoint('https://some-instance.service-now.com/api/now/table/incident/fb1fb9e44f67f300e7fe0ab18110c74f');
    request.setHttpMethod('GET');

    //Eg. UserName="admin", Password="admin" for this code sample.
    var user = 'user';
    var password = 'password';

    request.setBasicAuth(user,password);
    request.setRequestHeader("Accept", "application/json");

    var response = request.execute();
    
    vaVars.api = response.getBody();
    
})()

In the Topic, on a Text Utility just added:

(function execute() {

    return vaVars.api;

})()

So yes, very well possible.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Neha Gupta4]

Hi Mark, 

Do we have option to show response in virtual agent through external api without using any script. 

Regards,

Neha Gupta

[Alx Comeau]

I think what you are looking for is 'Actions'
I have set these up with spokes for both internal and external services.