Is it possible to create a PA Dashboard filter which makes use of the 'Is in hierarchy' filter?

Chaz_
Tera Guru

Hi all,

 

We are trying to report on departments within a PA dashboard, and found that there is a useful filter called 'is in hierarchy' and allows you to select a department head and then report on all sub-departments. This is an extremely useful feature, but I wanted to know whether this can be used within a PA filter?

 

The reason for using this is because departments can become duplicated, and genuine duplicates exist within a division when a dept head has DRs who in turn have DRs.

 

Chaz__0-1779986753251.png

 

Thanks.

 

  • Hi
1 REPLY 1

Tanushree Maiti
Giga Patron

Hi @Chaz_ 

 

There is a course available in Servicenow University: 

Visualize Hierarchical Data in Performance Analytics Dashboards 

 

Knowledge 2020 - Visualize Hierarchical Data in your Dashboards with Performance Analytics

 

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Tanushree Maiti
ServiceNow Technical Architect
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