We created a new custom field on the sn_customerservice_case (Case) table, but the field name and its data are not visible when adding it to a report / Data Visualization widget. The column appears blank in the field picker, and no data is displayed even though the field has values on the record.
What we've checked so far:
- Field exists in sys_dictionary for the correct table
- No obvious UI policy hiding it on the form
What could cause a field's name/data to not render in reports even though it's selectable in the column picker? Could this be an application scope issue, an ACL restriction, or a caching problem? Any pointers on where to look would be appreciated.
