is Platform Analytics and Performance Analytics the same thing?

[marclindsay]

Anyone know if Platform Analytics and Performance Analytics are the same thing? 

In going through training, you were doing work in under these navigation items. 

In our instance I am see there is no Platform Analytics Administration navigation menu. 

The only thing I could find that had similar navigation options as Platform Analytics Administration was under the "Performance Analytics" navigation menu.  Trying to figure out if this is just because our instance is old. Or are we missing a plugin or application that still needs installed. 

[Rafael Batistot]

Hi @marclindsay 

This solution might help you 

https://www.servicenow.com/community/performance-analytics-forum/difference-between-performance-and-...

[AndersBGS]

Hi @marclindsay 

Platform analytics and performance analytics are two different things. Platform analytics is the new reporting capability provided OOTB where performance analytics is a seperate SKU / capability for data snapshots and calculation based on data.

[Tanushree Maiti]

Hi @marclindsay 

1. Performance Analytics

Performance Analytics (PA) is a powerful KPI monitoring and process optimization solution designed to measure performance over time and support data-driven decision-making.

• Primary Objective: Identify trends, forecast outcomes, and evaluate progress against predefined goals.
• How It Works: PA captures periodic snapshots of data records and stores them as indicators, enabling historical analysis and trend tracking.
• Ideal Use Cases: Continuous service improvement initiatives, SLA monitoring, target setting, long-term performance measurement, and historical reporting.

2. Platform Analytics

Platform Analytics is ServiceNow’s modern analytics workspace that brings reporting, KPI tracking, and experience analytics together in a unified environment within the Next Experience.

• Primary Objective: Provide a centralized view of organizational data through a single analytics interface.
• How It Works: It offers an intuitive drag-and-drop dashboard experience, combining standard reports, Performance Analytics indicators, and user experience metrics. Unified filters allow users to analyze data from multiple sources simultaneously.
• Ideal Use Cases: Delivering streamlined dashboards for business users and executives, consolidating analytics across the platform, and replacing the traditional Core UI reporting experience with a more modern and user-friendly solution.