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Query on adding attachment to notification.

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Sathwik1
Tera Guru

‎06-04-2026 08:41 AM

https://m.youtube.com/watch?v=b_l5pOHKmVY

In the above video, presenter have added attachment directly to the sys_email table instead of email attachment table. In such scenarios will the attachment sent to receiver?

 

I'm not able to test from myside, as PDI doesn't allows to trigger an email. So I would see some confirmation. Can some please help me to clarify my doubt.

 

@Tanushree Maiti @Ankur Bawiskar 

Episode 15 - Copy Attachment to outbound mail in ServiceNow
Episode 15 - Copy Attachment to outbound mail in ServiceNow
m.youtube.com/watch?v=b_l5pOHKmVY
Use case is to be able to send an email through flow with an attached file. This flow should be scheduled. Video made in both London and Madrid to show how easier to gets in Madrid (no code ) then London (low code). Link to github for my custom action: https://github.com/goranlundqvist/YouTube
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Dr Atul G- LNG
Tera Patron

‎06-04-2026 08:47 AM

H @Sathwik1 

 

Follow this:

 

https://www.servicenow.com/community/developer-forum/solution-email-configuration-in-your-instance-p...

 

https://www.servicenow.com/community/developer-forum/sending-emails-to-a-servicenow-pdi-updated-appr...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Dr Atul G- LNG
Tera Patron

‎06-04-2026 08:47 AM

H @Sathwik1 

 

Follow this:

 

https://www.servicenow.com/community/developer-forum/solution-email-configuration-in-your-instance-p...

 

https://www.servicenow.com/community/developer-forum/sending-emails-to-a-servicenow-pdi-updated-appr...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Sathwik1
Tera Guru
In response to Dr Atul G- LNG

‎06-04-2026 09:45 AM

Hey Atul,

 

It's end up with send -ignored, with error as  

SMTP Sender : no recipients, email send ignored.

 

@Dr Atul G- LNG 

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Dr Atul G- LNG
Tera Patron
In response to Sathwik1

‎06-04-2026 02:51 PM

https://www.servicenow.com/community/developer-forum/smtpsender-no-recipients-email-send-ignored/m-p...

https://www.servicenow.com/community/developer-forum/smtpsender-no-recipients-email-send-ignored-eve...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
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Ankur Bawiskar
Tera Patron

‎06-04-2026 08:26 PM

@Sathwik1 

what's your business requirement?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader