Is there a way to search closed tickets by a user's name?
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08-01-2018 01:25 PM
Is there a way to search closed tickets by a user's name? My boss wants to create reports this way to see if we can close any loose ends.
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08-02-2018 12:14 PM
Yes create a report on a table (which you want to report on) and add filters like 'State' is 'Closed' AND 'Requester' is '//name of the user' or 'State' is 'Closed' AND 'Assigned to' is '//name of the user'.
I hope this is what you are looking for else let me know if your case is different. Please hit correct based on impact of response.
Regards!