ITSM KPI Out of Box reports
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04-27-2021 07:16 AM
Hi Experts,
Do we have any OOB KPI for higher management to view in ITSM like : Incidents resolution productivity, SLA met for the incidents , etc. We want it to display on Service Portal for the business.
Thanks,
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Performance Analytics
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Reporting
1 REPLY 1
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04-27-2021 07:21 AM
Hi, please check Performance Analytics - Content Pack - ITSM Dashboards plugin (with IT Executive dashboard inside), more information on doc page.
Hope it helps
Hope it helps