Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

ITSM KPI Out of Box reports

Nisha30
Kilo Sage

‎04-27-2021 07:16 AM

Hi Experts,

Do we have any OOB KPI for higher management to view in ITSM like : Incidents resolution productivity, SLA met for the incidents , etc. We want it to display on Service Portal for the business.

Thanks,

0 Helpfuls
  • 1,917 Views
1 REPLY 1

Appli
Giga Sage

‎04-27-2021 07:21 AM

Hi, please check Performance Analytics - Content Pack - ITSM Dashboards plugin (with IT Executive dashboard inside), more information on doc page.

Hope it helps

Hope it helps
0 Helpfuls