Platform analytics reporting

kbkrabbenhoft
Tera Contributor

‎04-28-2026 08:06 AM

All,

I am working in a new company environment and have a user who created a visualization. When he selects the add new widget to the dashboard. his dashboard does not appear in the list. help 

Karen Krabbenhoft
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8 REPLIES 8

Dr Atul G- LNG
Tera Patron

‎04-28-2026 08:35 AM

Any screenshot?

 

https://youtu.be/UNnSPE2eP4s

 

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Platform Analytics dashboards
Platform Analytics dashboards
youtu.be/UNnSPE2eP4s
Video covering how to use and edit the Platforms Analytics Dashboard Chapters: 00:00 Intro 00:14 Dashboard library 02:10 Configuration Panel 03:24 Add new visualization elements 04:22 Add filters 05:16 Tabs and filters #servicenow #servicenowdemo Role required: Any user with an ...
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Tsura Andreeva
Mega Sage

‎04-28-2026 08:36 AM

Wonder if his dashboard is created in Core UI, can he view the dashboard otherwise

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kbkrabbenhoft
Tera Contributor
In response to Tsura Andreeva

‎04-28-2026 09:01 AM

He owns his dashboard and the report was created by him too. He cannot search via the report's widget filter. Screenshot.  Here is what I get when I impersonate him in the Test instance. 

kbkrabbenhoft_0-1777392055981.png

 

Karen Krabbenhoft
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kbkrabbenhoft
Tera Contributor
In response to Tsura Andreeva

‎04-28-2026 09:07 AM

Yes he can view the dashboard he just can not add the report. 

 

Karen Krabbenhoft
0 Helpfuls