Keyword search analytics

Kass3m
Tera Expert

‎07-17-2024 06:19 AM

Can we build analytics on whats being seached on in the portal ? with performance analytics?  is there an OOB feature to see what all workers are searching on?

Also, same for what HRSD cases are being opened? if we can do analytics and find out what are the topics of the cases are during a quarter/month etc?

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Tsura Andreeva
Mega Sage

‎07-18-2024 05:46 AM

I want to say take a look at Text analytics - https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/performance-analytics/conc...

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