TOP 10 topics

[Kass3m]

Is there a way in analytics to see what the top ten topics or cases were last year or last quarter?

Its a categorization exercise basically; but not sure if something is available OOB. before I dump everything in snowflake and run a python query?

[Mark Manders]

If you mean the number of cases by category, you can just create a bar chart. Table is Case, group by = category and you select your time period in the conditions (or as filter on a dashboard to make it more dynamic).

[AndersBGS]

Hi @Kass3m ,

when your writing topics, what do you mean by this?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Kass3m]

Hi @AndersBGS 

1- What workers are typing in the HRSD cases  - top 10 case categorization?

2- What end users are searching for  in employee portal?

[JR1]

Kassem your best bet is to activate and configure user experience analytics if you have not done so, specially for portal metrics.