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Knowledge Article Dashboard - who view the articles

SummitSLC
Tera Contributor

Hi all - I am trying to build a dashboard in the platform analytics to show which articles are most viewed. It currently pulls from data source v_st_kb_most_viewed.

 

* How do I show who are the people viewing the articles? ie their user names. 

 

I tried to use the kb_use table, but it's worse, it doesn't show a good list like the one you see below.

 

I may need to join 2 tables, but I don't know how to do it on the data source (or may need another way). I'm still new and learning about this. Appreciate your help! Thank you.

 

SummitSLC_0-1770416884952.png

 

2 REPLIES 2

Tanushree Maiti
Giga Sage

kb_use provides the necessary audit trail of who viewed it. 

kb_knowledge table provides total view counts

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Can we show the knowledge views by date range? like so many people viewed the article in Jan 2025 or May 25