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Knowledge Management, when using the optimizing article feature error bad links

DWannaC
Tera Contributor

Knowledge Management, when using the optimizing article feature i receive an error indicating there is a bad link but the takes you to the website.  This happens in most of the articles that have links in them.

4 REPLIES 4

Tanushree Maiti
Tera Patron

Hi @DWannaC 

 

Check these KB/Article, if it helps you.

Knowledge Academy - Deep Dive into Article Optimization in Knowledge Center

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

I watched the video and learned some things I didn't know but it does not resolve my issue.  I brought this issue up in one of the Zoom Academy sessions and I was told that this shouldn't be happening to ask the question.  After the scan is ran it list the issues and suggestions.  Bad link comes up often and I click the link in the article and the link works.  This happens in a lot of the articles I have to approve.  I don't know why this happens to all of the articles that are submitted to me for approval or how to fix it?  I know there is an ignore them but it seems odd that it happens all the time.  If I ignore them because the links work it still has a negative impact on my health score.  And Optimization is set to On change.

 

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No this recording didn't resolve my problem.

 

DWannaC
Tera Contributor

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Above is the Health Score which is indicating there are bad links in the article.  When I click the links in the article it navigates to the correct path showed in the list above.  This happens with every article that is created by the individuals in my organization that submit KB articles.   Please Help.