Machine Learning for Incident Classification? Where do we start?

[barryrailton]

Hi guys, we are interested in developing a machine learning algorithm that can auto assign the incidents to the correct groups/teams. I see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0597625 Where can we start?

[pheath]

Hi Barry,

We have just introduced our Intelligent Assistant from ServiceNow called Sofi. Once of Sofi's core capabilities is to train on your ServiceNow historical records to predict fields such as classification and assignment (however our natural language classifiers can be configured for anything). Sofi also offers a chatbot for self service and advanced natural language search capabilities.

If you still have a requirement we would love to speak with you and demonstrate Sofi. We have also just released the ability for you to trial Sofi in your environment. Details can be found at https://hubs.ly/H08HV6t0

If you would like to chat further you can reach me on paul.heath@soapbox.ai

Regards

Paul